Refund policy
30-DAY RETURN CONDITIONS:
* Exchanges and Refunds will be accepted within 30 days since your purchase.
* The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded.
* WATCH WINDER SMITH will not take responsibility for loss of or damage to the goods that remain undelivered to our warehouse.
* WATCH WINDER SMITH only accepts exchanges or resending your package, but refund will be not accepted if your package was lost during shipment.
* Please inform us the tracking number, and please write you Order Number and your Full Name in the returned package.
* Items returned without authorization will not be accepted. To obtain an Authorization Form, please contact customer support via E-Mail at info@watchwindersmith.com.
* Exchange for a different item, the amount of the goods will be recalculated.
* Shipping paid on Returned Items is non-refundable.
* Each order only allows return once.
* Although some areas enjoy free postage, we actually bear the freight for each order ($18-$30), so once the refund is made, the freight will not be refunded.
* Do not allow to return once we ship out the items until it arrive at the destination.
WATCH WINDER SMITH will not reimburse or pay for return shipping or re-delivery shipping costs except the following circumstances
* Customer received the wrong item.(customers need to contact us within 14 days of receiving their order, or we will think the customers accept the wrong item and it can not be returned.)
* The item is broken, defective. (For broken or defective items, customers need to contact us within 48 hours of receiving their order.)
HOW TO RETURN?
Please carefully package the item you are returning in its original packaging. It must be presented in its original packaging and accompanied by the appropriate sales slip, any appraisals. You are responsible for the return shipping label. Once your package is prepared, please contact our customer service to get further details of returning address.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Please allow 2-3 weeks from the return shipped date for us to receive and process. Upon processing your return, we will send a confirmation of your return to the email address associated with your account. Once submitted, refunds will be transferred to your bank account in two to ten business days, which depends on your bank.
If for any reason you are not satisfied with your purchase, simply notify us by e-mail: info@watchwindersmith.com.
Return address:
Room 611-3, Qing Sheng Commercial Building, Xinguizhong Road, Daliang, Shunde District, Foshan, Guangdong, China
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us again.